Privacy Policy

1. Introduction

Blinkory AI ("we," "us," or "our") operates the Blinkory website and related services, including communication via WhatsApp. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with us through WhatsApp or our website. Please read this policy carefully. By using our services, you consent to the practices described here.

2. Information We Collect

We may collect the following information:

• Contact and account information: Name, email address, phone number, and other details you provide when signing up or contacting us.
• WhatsApp and messaging data: When you communicate with us via WhatsApp (or other channels we use that are powered by Meta/WhatsApp), we may process your phone number, profile name, message content, and related metadata to provide support, deliver services, and improve our offerings.
• Usage and technical data: IP address, browser type, device information, and how you use our website (e.g., pages visited, time spent).
• Cookies and similar technologies: We may use cookies and similar technologies to improve functionality and analyze usage, as described in this policy.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and support requests (including via WhatsApp)
• Send service-related communications and updates
• Analyze usage and improve our website and user experience
• Comply with legal obligations and protect our rights

4. Sharing of Information and Use of WhatsApp / Meta Services

We may share your information in the following circumstances:

• Meta / WhatsApp: When you contact us or we contact you via WhatsApp, your communications are processed by Meta (Facebook) and WhatsApp in accordance with their respective privacy policies. We use WhatsApp Business API (or similar services) to communicate with you. Data shared with Meta/WhatsApp may include your phone number, message content, and related metadata. We encourage you to review WhatsApp's Privacy Policy and Meta's Privacy Policy for details on how they handle your data.
• Service providers: We may share data with trusted service providers who assist in operating our website, communications, and business (e.g., hosting, analytics), under contractual obligations to protect your data.
• Legal requirements: We may disclose information when required by law or to protect our rights, safety, or property.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Messaging data (e.g., WhatsApp conversations) may be retained for support and quality purposes as long as your relationship with us is active and for a reasonable period thereafter, unless a longer retention period is required by law.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights or ask questions about your data, please contact us at the email address provided below.

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.

8. Children

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete such information.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place where required by applicable law (e.g., standard contractual clauses or adequacy decisions).

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

For privacy-related questions, requests, or complaints, please contact us at: privacy@blinkory.com.